Journey Towards Consolidating Progress

Mercantile Bank Limited (MBL) was established by a group of perceptive investors of aiming significant contribution to the financial system for sustainable economic growth of Bangladesh. Since its inception in June 2, 1999, the Bank has created a credible brand impression and achieved its customers trust and loyalty. The Bank has been driven by a bold transformation strategy, dynamic leadership and decisive management interventions which have afforded it a strong platform to capture emerging opportunities. MBL renders customer services with evolving technology by the cluster professionals and also working for innovative and need based banking product and services. Public confidence is of outmost importance for the development of banking industry in Bangladesh. Keeping that in mind, MBL ensures a culture of good corporate governance to thrive. MBL promotes greater efficiency, accountability and transparency in its business decision. Another crucial step of MBL is to synchronize the attitudes, belief and culture in accordance with the needs of our human resources, clients, stakeholders and the overall financial system of Bangladesh. The Bank serves a large customer base comprising individuals and institutions through a network of

Principal Activities

MBL has been able to establish itself as a leading third generation private commercial bank by dint of its prudent policy guidelines coupled with proper execution, wider range of banking products and admirable customer services. The core activities of the Bank are to provide all kinds of commercial banking services including Deposits Mobilization, Corporate Banking, SME and Consumer Businesses, Discounting bills, Foreign Exchange Business, Off Shore Banking, Treasury function, Card business, Mobile Banking (MyCash), Internet Banking, Locker Service and Islamic Banking etc. MBL caters card services to its customers by VISA dual prepaid card, Credit Card, Debit card, Agent Banking, VISA Medical Card, VISA International Student Card, VISA Dual Hajj Card and International/Dual cards with various up-to-date facilities. Mercantile Bank has started centralized ‘MBL Contact Center’ to provide banking services to customers’ doorstep on 24/7 basis.

Ensuring Resilience

At the very beginning of 2020, no-one could have predicted the ways in which the COVID-19 pandemic has initiated a global shift in societal, economic and business norms. In this crisis moment, Mercantile Bank Limited has been able to respond successfully and reshape its workforce norms and culture to come out stronger than before. The Bank has formulated some effective strategies in timely and responsive manner and implemented these to adjust to the ‘new normal’ from old operational paradigms.