• 20-Nov-2025

Mercantile Bank Training Institute (MBTI) inaugurated its “Citizen’s Charter” training program at Thursday (20/11/2025), aimed at strengthening citizen-centric service delivery and enhancing operational transparency. The event was formally opened by Managing Director of the bank Mati Ul Hasan. He highlighted the importance of citizen-focused service and reaffirmed the Bank’s commitment to quality, transparency, and accountability in his inaugural address. Deputy Managing Director & CRO Md. Zakir Hossain was present at the event as special guest.

Joint Director of the Bangladesh Bank Training Academy Farhad Hossain, SVP & Head of Operations Division of Mercantile Bank Muhammad Khorshed Alam, Head of Training Institute S.M. Salim Uddin, Faculty members Muhammad Miaraz Hossen Gazi and Shahin Akther were also present at the inaugural ceremony.

The inaugural program concluded with a vote of thanks and a brief overview of the training objectives, emphasizing the role of the ‘Citizen’s Charter’ in promoting transparency, accountability, and enhanced stakeholder satisfaction. Bank’s officials from different branch and sub branches joined the training program as trainee.